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Smart Marketings is a HostGator reseller. Consequently, we don’t own any hosting servers – but we do help manage and oversee the HostGator servers.
Smart Marketings is committed to protecting your security. That is why we have adopted this Security Policy. It is intended to describe how we use and protect your data from abuse. Please note that by using Smart Marketings services, you are accepting the practices described in this Security Policy.
Who is HostGator?
HostGator is a global provider of web hosting and related services. Founded in a dorm room at Florida Atlantic University by Brent Oxley, HostGator has grown into a leading provider of Shared, Reseller, VPS, and Dedicated web hosting. HostGator is headquartered in Houston and Austin, Texas, with several international offices throughout the globe.
What security measures are used to protect my server?
HostGator provides a number of security measures to protect their servers and prevent your account from being compromised via the server itself. While their servers are secure, security breaches of your website and your personal account due to vulnerable passwords or known exploits in the software that users choose to have installed on their server cannot be prevented with general server security.
By being knowledgeable and familiar with common forms of attacks, you can ensure both that your account is secure against preventable compromises that you are in control over, and be better prepared to recover from the compromises that catch you by surprise.
What Security Measures Does HostGator Provide?
HostGator (and of course Smart Marketings) are protected from DDoS attack (UDP flood).
We have an extensive custom firewall rule and large mod_security rulesets protecting our servers from a variety of forms of attack. If we do experience heavy flooding, we have our datacenter enable network level flood protection. Our datacenters are all highly secure facilities with restricted access.
Our other server security methods and precautions are confidential.
What Security Measures are My Responsibility?
You are responsible for the security of any passwords, settings, or software that you have the access to change or install on your account. By hosting on HostGator shared servers, you have agreed to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.
It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of the installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. You are required to use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change or update your password before suspending your account.
Being aware of these responsibilities is important, as an account that is found to be compromised may be disabled and/or terminated per our Terms of Service. Failure to clean your account after being notified by Smart Marketings of an ongoing issue may result in having your account disabled. Upon your request, Smart Marketings may clean-up your account for an additional fee.
What Can I do to be More Secure?
Smart Marketings recommends a number of actions and services which can help you maintain security on your website. The following security tips are offered in order to help our clients maintain site security and protect their accounts:
Update Scripts and CMS Installations
The vast majority of account compromises are caused by malicious users who have found exploits in scripts installed on an account. Therefore, the best advice we can offer is to make sure that all CMS installations, as well as any related themes, plugins and other add-ons, are kept up-to-date. Most CMS software has an option to update from within the administration panel; however, the following resources may be of further assistance:
If your software was installed with QuickInstall, please see the following article for details on how to enable automatic updates:
Another common form of compromise is due to exploited passwords. These compromises can occur in one of two ways: a brute force compromise or through virus/malware on a local computer.
Brute Force Compromise
In a brute force compromise, the attacker will repeatedly guess the password until the correct combination is guessed. While our servers do have certain amounts of brute force protection enabled, we suggest creating a complex password made up of at least three of the four major character types.
When updating passwords, we also suggest that you do not use previously used passwords. This is due to the fact that once a password has been compromised, it will remain that way indefinitely. So, if a password is reverted back, the account will most likely be compromised again.
Viruses and Malware
Another form of password compromise occurs when account passwords are stolen using viruses/malware located on local computers from which accounts are accessed. This malware sniffs out passwords used and stored by FTP and other programs. In order to protect against this form of attack, full virus and malware scans should be run on all computers which access the account to ensure that they are clean. We recommend following the instructions found here:
Depending on your operating system, there are plenty of options to choose from regarding PC virus scanning. Please see the list below for some options available to you.
Make Regular Backups
Be sure to make regular backups of your account in case there is a compromise. While HostGator does make weekly backups for Shared, Reseller, and VPS accounts as stated in their Backup Policy, we will restore a backup for free when you provide your own backup and fill out the HostGator restore form. For more details on how to create your own backups, please read:
Additional Preventive Steps
Other preventive steps you may take to improve site security include but are not limited to the following:
If you find that your site has been compromised, please refer to the following articles for detailed instructions on how to properly remove the hack:
Last updated: Saturday, 07/09/2016 2:16 PM
FREE initial consultation! 😎
We consult with you up to 30 minutes to talk about your web site or other business needs.
We consult with you (for FREE!) 😎 up to 30 minutes at the date, time and location of our mutual acceptance.
We will talk about:
Our default meeting place is:
2725 N Westwood Blvd Suite 8
Poplar Bluff, MO 63901
But you may also choose Skype and even add your own meeting place.
If you choose Skype you will be given the option to enter your Skype ID which will be used for this teleconference session.
Please choose the date, time and location for this meeting in the given form after you have added it to your cat..
Below you will find some available applications you can install easily onto your hosting account! With our one-click install functionality there is no technical knowledge required. You can install anything from blog tools, CMS platforms to E-Commerce applications. The choice is yours!
Note: we certainly do NOT agree with the typical “one-click installers” default security.
For a more professional (hence more secure server) please contact us to arrange the best solution for your business today.
We have easy installers for the following areas:
We have well over 100 scripts for your use now! And we have access to hundreds more if you need them. There are many other open source scripts out there that are all FREE to use through our c-Panel system. Do you have something special in mind? For a custom installation of another script contact us today and we’ll give you a free quote to install your custom script. If you accept the quote, we will then professionally install and secure (on your server or ours) any of these open-source scripts shown below.
Smart Marketings has partnered with MOJO Marketplace to provide customers access to premium graphics, themes, templates, plugins and extensions for most major scripts, including those found in HostGator’s one-click installer, QuickInstall. Links to MOJO Marketplace are available in the Special Offers section of cPanel for Shared hosting accounts.
All marketplace items include details about product specifications (compatibility and includes), developer notes, a support forum, customer reviews and seller information, giving customers the power to purchase products that are right for their needs.
The MOJO Graphics and Logos icon is a gateway to the MOJO website design marketplace where customers can browse and purchase professional quality:
MOJO Marketplace offers top-notch themes and templates that can be used for various popular applications. Popular application themes include:
MOJO Marketplace offers an extensive selection of the top website plugins and extensions for various applications. Available plugins and extensions include:
|Digital Millennium Copyright Act Notice and Takedown Procedure|
|Smart Marketings intends to fully comply with the Digital Millennium Copyright Act (“DMCA”), including the notice and “take down” provisions, and to benefit from the safe harbors immunizing Smart Marketings from liability to the fullest extent of the law. Smart Marketings reserves the right to terminate the account of any Client and/or Member who infringes upon the copyright rights of others upon receipt of proper notification by the copyright owner or the copyright owner’s legal agent.
Included below are the processes and procedures that Smart Marketings will follow to resolve any claims of intellectual property violations:
|A) Notice for Claims of Intellectual Property Violations.|
|If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, please provide Smart Marketings’ Copyright Agent with the following information:|
|Smart Marketings’ Copyright Agent for Notice for Claims of Intellectual Property Violations can be reached as follows:|
|By E-Mail: email@example.com|
|B) Smart Marketings’ Response to Notice for Claims of Intellectual Property Violations.|
|Upon Smart Marketings’ receipt of a Notice for Claims of Intellectual Property Violations, Smart Marketings will take the following steps:|
|C) Counter Notification Form.|
|If a Client and/or Member receives notice that a material or activity posted on the Site was removed or disabled and the Client and/or Member wishes to dispute the Notice for Claims of Intellectual Property Violations, the Client and/or Member must provide Smart Marketings’ Copyright Agent with the following information:|
|D) Smart Marketings’ Response upon Receipt of a Counter Notification Form.|
|Upon Smart Marketings’ receipt of a Counter Notification Form, Smart Marketings will take the following steps:|
|To the extent the notices and “take down” requirements above deviate from the requirements under the DMCA, then the notice requirements as provided by the DMCA shall control and are herein incorporated by reference.|
|In accordance with the DMCA, we have adopted a policy of terminating, in appropriate circumstances and in the sole discretion of Smart Marketings, Clients, and Client and/or Members who are deemed to be repeat copyright infringers. We may also in our sole discretion limit access to the Site and/or terminate the account of any Client and/or Client and/or Member who infringes upon any intellectual property rights of others, whether or not there is any repeat infringement.|
Last updated on February 14, 2014
Safe Harbor. We are also firmly committed to the EU-US and US-Swiss Safe Harbor program and have certified that we adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Smart Marketings’s Safe Harbor Certification and more information about the Safe Harbor principles can be found here http://www.export.gov/safeHarbor/.
Smart Marketings provides cloud-based solutions, including web hosting, domain name registration and related products and services, to businesses, individuals, non-profit organizations and others.
The information that Smart Marketings collects in connection with the Services is hosted on servers located in the United States (U.S.), unless otherwise provided. By using the Services, you freely and expressly give Smart Marketings your consent to export your information and data to the U.S.
We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via both automated means such as communications profiles or cookies.
Personal Information. The personal information we collect depends on the type of service, support, or sales inquiry, and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. The financial information will only be used to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. When transferring personal information a security icon will appear in your browser.
Customer Surveys. We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our Users to participate in these surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.
Personal Information. The information we collect is used for billing and to provide service and support to our customers. We may study this information to determine our customers’ needs and to promote certain products and services or additional support. We may also generate non-identifying and aggregate profiles from information that our customers provide during registration (such as the total number of customers in a given category). This aggregated and non-identifying information may be used to promote advertisements that appear on our website and in connection with our services.
We take reasonable precautions to prevent unauthorised access to your information. Accordingly, we may require you to provide additional forms of identity should you wish to obtain information about your account details. Smart Marketings may also use the information you provide to email Smart Marketings’s monthly newsletter to the primary contact e-mail on file, or to contact you about other products or services that we think may be of interest.
Log Files. We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.
Customer Surveys We may use the contact and other information provided to follow up with customers who respond to our customer surveys to help resolve issues internally or with our third party partners. For example, Smart Marketings may contact customers based on their survey answers or to highlight certain changes we made in response to customer feedback.
Partners and Sponsors. Some of our products or services are offered or promoted to our customers in conjunction with a partner or sponsor, or another brand or company within our corporate family. We may share your information with these parties to offer the product or service or to facilitate your use of additional amenities included with your hosting account. For example, one of our partners may provide services to you based on links that you access from your control panel.
We may also disclose aggregate, anonymous data based on information collected from users to potential partners, reputable third parties and other companies or brands within our corporate family. We will only share your information with third parties that agree to maintain your information in confidence and to use it solely for purposes of providing the product or service as agreed to by Smart Marketings.
Service Providers. We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorize and process payments, administer surveys, or run promotions. Your personal information may be maintained and processed by our third party service providers in the United States or in other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Online Advertisements. We do not share personally identifiable information about individual customers with advertisers. We may display online advertisements and we may share aggregated and non-identifying information about our customers that we collect through the registration process or through online surveys and promotions with certain advertisers. In some instances, we use this aggregated and non-identifying information to deliver tailored advertisements. For example, an advertiser may tell us the audience they want to reach (e.g., males between 25 and 55 years of age) and provide us with an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience.
Customer Surveys. We may share customer information obtained from customer surveys within Smart Marketings and our corporate family, and with trusted third parties to develop or provide products and services that we believe would be of interest to our customers.
Domain Registration. In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers (“ICANN”) or certain registries, the contact information you provide to register a domain name (“Domain Name Registration Information”) has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. The Domain Name Registration Information you provide is hosted by us or a third party service provider and is made available to the public through WHOIS searches. At times, customers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from Smart Marketings and we do not control the use of WHOIS information by third parties. Further, pursuant to ICANN rules, Smart Marketings is required to make WHOIS data available to any third party that enters into a bulk access agreement. While ICANN allows individuals to opt-out (using the account management panel, domain management console or similar service) of having their WHOIS information made available to third parties through bulk access, companies, such as ours, businesses, and other organizations do not have the ability to opt-out of having their information made available to a third party that enters a bulk access agreement. We may also deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements.
Law Enforcement and Special Cases. We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about users upon a valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or to stop activity that we consider illegal or unethical.
Correcting/Updating Personal Information. If a customer’s information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct, update or remove that customer’s personal data in our records. In most cases, this can be achieved via our billing system at http://smartmarketings.com/manage or by emailing us at firstname.lastname@example.org.
Opt Out. By default, customers will receive invoices, any system updates, Smart Marketings newsletters and other mailings. Customers are able to opt out of newsletters and mailings by using the unsubscribe link in any promotional email or as otherwise provided in the communication. Please note that customers may not opt out of receiving important system notifications or emails about their accounts.
Public Forums. Please remember that any information you may disclose or post on public areas of our websites or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from our community forums or testimonials, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know why we are unable to do so.
Smart Marketings uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. Smart Marketings uses security measures including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive information is collected on a secure server. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (“SSL”) technology.
This website is not directed towards children and we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of 13 has been collected, we will use all reasonable efforts to delete such information from our database.
In addition to all of the terms and conditions set forth above, the following terms apply to Reseller relationships only.
Information Related to Data Collected through Resellers. Smart Marketings may collect information under the direction of our Resellers, and we have no direct relationship with the individuals whose personal data is provided, processed or obtained by our Resellers. Customers who seek access, or who seek to correct, amend, or delete inaccurate data should direct their query to the Reseller’s data controller. If the Reseller requests that we remove the data, we will respond to such request within thirty (30) business days.
Choice. If you are a customer of one of our Resellers and would no longer like to be contacted by such Reseller, please contact the Reseller from whom you purchased products or services.
Data Retention. We retain personal data we process on behalf of our Resellers for as long as needed to provide services under the relationship. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Last Updated: February 14, 2014
1408 Big Bend Rd
Poplar Bluff, MO, 63901
United States of America
Smart Marketings will seek to resolve any concerns. Smart Marketings has also agreed to participate in the dispute resolution program provided by the European Data Protection Authorities.
These Terms of Service were updated on January 16, 2016 with the addition of Section 2(E) in response to recent changes to EU Safe Harbor Policy.
These Terms of Service (the “Agreement”) are an agreement between Smart Marketings (“Smart Marketings” or “us” or “our”) and you (“User” or “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the products and services made available by Smart Marketings and of the Smart Marketings.com website (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.
Our Transfers Team will make every effort to help you move your website to us. Transfers are provided as a courtesy service. We do not make any guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. In some cases we may not be able to assist you in a transfer of data from an old host. The free transfer service is available for thirty (30) days from your sign up date. Transfers outside of the thirty (30) day period will incur a charge; please contact a member of our Transfers department to receive a price quote. In no event shall Smart Marketings be held liable for any lost or missing data or files resulting from a transfer to or from Smart Marketings. You are solely responsible for backing up your data in all circumstances.
Except for User Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, “Smart Marketings Content”), are the proprietary property of Smart Marketings or Smart Marketings‘s licensors. Smart Marketings Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any Smart Marketings Content. Any use of Smart Marketings Content, other than as specifically authorized herein, is prohibited and will automatically terminate your rights to use the Services and any Smart Marketings Content. All rights to use Smart Marketings Content that are not expressly granted in this Agreement are reserved by Smart Marketings and Smart Marketings‘s licensors.
All cancellations MUST be submitted online at least 30 days prior to your next billing cycle.
Click “Contact Us” for all cancellations – then choose “Cancellation of Services” – fill in the rest of the required fields.
Note: ALL Dedicated Servers require a 30 day notice of cancellation.